Refund policy
Return & Refund Policy
We hope you love your L’REIIN purchase. Due to the personal nature of our products and for hygiene purposes, all sales are final, except for items that arrive damaged, defective, or incorrect, or where otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at hello@lreiin.com within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos showing the damage, defect, or incorrect item
Our team will review your request and contact you with the next steps. Eligible claims may be resolved through a replacement or refund, as appropriate.
Returns & Exchanges
We do not accept returns or exchanges for change of mind, personal preference, or items that have been used or worn, except where required by law.
Return Shipping
If we request that you return a damaged, defective, or incorrect product, L’REIIN will provide return instructions and cover the reasonable return shipping costs for an approved claim.
Please do not send items back without contacting us first.
Refunds
Once your refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
For questions regarding your order, please contact us at hello@lreiin.com.